GENERAL TERMS AND CONDITIONS REFERENCE INVOICES AND FITTING
1. All goods remain the property of Rockhill Flooring until paid for in full.
2. Full payment of invoice is due upon completion of our installation works.
3. If there is a valid reason for non payment of invoice by the
client, they must make this clear to Rockhill Flooring in writing or
email (within 21 days) of the last fitting date. Failure to pay an
invoice after completion of works (as detailed above) may force the
company to take legal action to recover the debt.
4. Quotations can expire and are subject to change if 30 days beyond sent date.
5. All quotations sent out are exclusive of VAT unless otherwise stated.
6. Quotations provided by Rockhill Flooring are based on areas being clear of existing flooring and furniture / appliances unless otherwise stated or agreed. We are happy to provide a quotation to provide this extra service in advance if asked.
7. There will be a small charge for our fitters to take away and dispose of offcuts from newly fitted flooring and wastage, or the fitter will leave wastage on site for the customer to dispose of themselves at the property.
8. There will be a surcharge for door cutting/trimming and this action will need to be completed on a separate visit by an independent carpenter that we can help arrange or provide contact details for if required. Door trimming is not included within the flooring invoice / sale unless stated on that invoice by us.
9. In any unforeseen situation such as where Rockhill Flooring is unable to inspect the subfloor prior to works beginning, it may be necessary for additional materials to be charged for if we feel the job cannot be completed successfully or to our own high standards without them.
10. In the event where a client's own measurements are incorrect after the flooring has already been cut or ordered, there may be a restocking charge of up to 40%.
11. All fitting worked is guaranteed for 12 months. If there is an issue with the installation during this time frame (caused by the fitting), please contact the store and the fitter will return to inspect and attempt to rectify any issues. After 12 months has passed since the original fitting date, a surcharge will apply if the fitter is needed or able to carry out remedial work to correct any reported issues.
12. Rockhill Flooring unfortunately does not guarantee any fitting where products and materials have been supplied by the client and or where we are called back to re-adapt our own fitting work that has been altered by another person / company since we installed it.
4. Quotations can expire and are subject to change if 30 days beyond sent date.
5. All quotations sent out are exclusive of VAT unless otherwise stated.
6. Quotations provided by Rockhill Flooring are based on areas being clear of existing flooring and furniture / appliances unless otherwise stated or agreed. We are happy to provide a quotation to provide this extra service in advance if asked.
7. There will be a small charge for our fitters to take away and dispose of offcuts from newly fitted flooring and wastage, or the fitter will leave wastage on site for the customer to dispose of themselves at the property.
8. There will be a surcharge for door cutting/trimming and this action will need to be completed on a separate visit by an independent carpenter that we can help arrange or provide contact details for if required. Door trimming is not included within the flooring invoice / sale unless stated on that invoice by us.
9. In any unforeseen situation such as where Rockhill Flooring is unable to inspect the subfloor prior to works beginning, it may be necessary for additional materials to be charged for if we feel the job cannot be completed successfully or to our own high standards without them.
10. In the event where a client's own measurements are incorrect after the flooring has already been cut or ordered, there may be a restocking charge of up to 40%.
11. All fitting worked is guaranteed for 12 months. If there is an issue with the installation during this time frame (caused by the fitting), please contact the store and the fitter will return to inspect and attempt to rectify any issues. After 12 months has passed since the original fitting date, a surcharge will apply if the fitter is needed or able to carry out remedial work to correct any reported issues.
12. Rockhill Flooring unfortunately does not guarantee any fitting where products and materials have been supplied by the client and or where we are called back to re-adapt our own fitting work that has been altered by another person / company since we installed it.
13. Sadly, Rockhill Flooring cannot guarantee fair wear and tear of
any flooring or fitting work where pets are deemed to have caused an
issue if free to roam loose in the property.
14. On completion of floor installation, the client or site representative may, on occasions, be asked by our fitter to sign off the work as successfully completed and satisfactory.
15. Rockhill Flooring reserves the right to change these terms and conditions from time to time.
In the unlikely event of instances that are out of our control such as, sudden illness, mechanical vehicle faults, severe weather and / or third party courier transportation delays to our working operation at Rockhill Flooring, we will try our utmost to correct the issue with as little amount of disruption to all parties as possible and keep our client/s updated to the best of our knowledge.
14. On completion of floor installation, the client or site representative may, on occasions, be asked by our fitter to sign off the work as successfully completed and satisfactory.
15. Rockhill Flooring reserves the right to change these terms and conditions from time to time.
In the unlikely event of instances that are out of our control such as, sudden illness, mechanical vehicle faults, severe weather and / or third party courier transportation delays to our working operation at Rockhill Flooring, we will try our utmost to correct the issue with as little amount of disruption to all parties as possible and keep our client/s updated to the best of our knowledge.